Refund Policy
Last updated: 5 October 2026
The short version
If you are not happy with your Scoryee Pass, email support@scoryee.com within 14 days of your payment and we will refund it in full. You do not need to explain why. The same applies to every subscription payment.
1. Who processes your refund
Payments are handled by Creem, our authorised reseller and merchant of record — or, for a Pass paid in Indian rupees (by UPI or card), by Dodo Payments, our authorised reseller and merchant of record for that purchase. Refunds are issued through whichever of the two took your payment, back to your original payment method: the card or UPI account you paid with. A Creem payment shows CREEM.IO on your statement. Contact us at support@scoryee.com and we will arrange it — you do not need to contact Creem or Dodo Payments yourself.
2. The Scoryee Pass
The Pass is a single payment for 30 days of access, counted from the payment. It never renews, so there is nothing to cancel and you will not be charged again.
You can request a full refund within 14 days of the payment. No reason required. Once the refund is issued, the Pass ends and your account goes back to the free plan.
After 14 days we do not refund a Pass. It stays active until its 30 days are up, and then it simply ends.
3. Subscriptions
If you have a Scoryee subscription, you can request a full refund within 14 days of any payment — your first subscription payment or a renewal. No reason required.
We do not refund past 14 days, but you can cancel at any time. Cancelling stops the next renewal and your access continues until the end of the period you have already paid for. Use the “Cancel subscription” button on your account page.
4. Your rights under the law
Our 14-day window is longer than the seven-day statutory cooling-off period for distance sales under Article 19 of Taiwan’s Consumer Protection Act, and we offer it whether or not that period applies to a digital service. If you are in a country whose law gives you a longer or stronger right, that law applies and this policy does not reduce it.
5. How to request one
Email support@scoryee.com from the address on your Scoryee account and say you want a refund — of your Pass or of a subscription payment. Nothing else. We aim to reply within two business days; once approved, the money is usually back with you within 5–10 business days, depending on your bank.
6. If something goes wrong on our side
If Scoryee is unavailable for an extended period, if a paid feature you are actively paying for is withdrawn, or if we suspend your account and it was our mistake, we will refund the unused part of your Pass or of your subscription period — regardless of the 14-day window.
7. Duplicate and accidental charges
Email support@scoryee.com. We refund these in full at any time.
8. What is not refundable
- A Pass or subscription already refunded once and then bought again for the same account
- An account closed for breaching the Terms of Service, where the breach is established